Refund policy

LES ATELIERS DE TYR

RETURNS AND REFUNDS POLICY

HANDMADE ITEMS

All our items are handmade. Each piece is unique and may therefore differ slightly from the photographs shown on our website or from another piece of the same design. Small variations in dimensions, shape or color are a natural feature of handmade craftsmanship.

These variations do not affect your rights if an item is damaged, defective or does not match its description or your order.

RETURNS

For eligible online purchases delivered in Lebanon, you may request a return within 10 days of receiving your order.

To arrange a return, please contact us by phone or WhatsApp at +961 3 475 787. We will ask you to provide your receipt, order number or other proof of purchase.

Returned items should be unused, undamaged and carefully packaged. Please include the original packaging where available.

Custom-made or personalized items cannot be returned because of a change of mind. This does not affect your rights if an item arrives damaged, is defective or does not match your order.

Once we have received and inspected the returned item, or reviewed the information you provided, we will contact you to confirm the outcome of your request.

Approved refunds will be made using the original payment method whenever possible. For cash-on-delivery purchases, we will agree on a suitable refund method with you. Our aim is to process refunds within 10 business days of receiving the returned item.

DAMAGED OR BROKEN ITEMS

If your item arrives broken or damaged, please contact us as soon as possible by phone or WhatsApp at +961 3 475 787.

Please send us:

  • Your receipt, order number or other proof of purchase.
  • Clear photographs of the damaged item and, if possible, its packaging.

Once we have reviewed your claim, you may choose either:

  • A refund for the item; or
  • A replacement of the same item, subject to availability.

As our products are handmade, the replacement may have slight variations in dimensions, shape or color. If the same item is unavailable, we will contact you to arrange a refund or discuss another solution with your agreement.

We will cover the necessary return and replacement delivery costs for an item that arrived broken or damaged.

INCORRECT ITEMS

If you receive an item different from the one you ordered, please contact us and send us your proof of purchase and a photograph of the item received. We will arrange a replacement or refund, as appropriate.

LATE OR MISSING REFUNDS

If you have not received your refund, please check your bank account and contact your bank or credit card provider, as it may take some time for the payment to appear.

If you still have not received it, please contact us at +961 3 475 787.

RETURN SHIPPING

Before returning an item, please contact us for instructions via Phone/Whatsapp on +961 3 475 787.

You will – in certain cases – be responsible for paying the shipping costs related to the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

For questions about returns, refunds or exchanges, please contact us:

Phone / WhatsApp: +961 3 475 787
Email: info@ateliersdetyr.org

This policy is subject to applicable Lebanese consumer protection law and does not limit your mandatory legal rights.