TERMS OF SERVICE

Les Ateliers de Tyr

1. General Information

Welcome to Les Ateliers de Tyr.

Our online store offers handmade products inspired by traditional Lebanese craftsmanship and Phoenician heritage.

By accessing our website or purchasing our products, you agree to these Terms of Service.

These terms apply to purchases made through our online store and are subject to applicable Lebanese laws.

2. Handmade Products

All our products are handmade by skilled artisans.

Each item is unique, and slight variations in size, shape, color, and finishing may occur.

Such variations are characteristic of handmade craftsmanship and do not affect your legal rights if a product is defective, damaged, or incorrectly described.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable, we will contact you to offer an alternative or arrange a refund of any amount paid for the unavailable product.

4. Prices and Payments

Product prices are displayed on our website in the indicated currency.

Applicable delivery charges and any additional taxes or fees will be disclosed before customers confirm their purchases.

Customers may use the payment methods available during checkout.

5. Orders

Customers are responsible for providing accurate contact, billing, and delivery information.

After placing an order, customers will receive an order confirmation through the contact method provided.

If an order cannot be fulfilled, we will contact the customer to arrange an appropriate solution.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery times may vary depending on product availability, location, and transportation conditions.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our published Return and Refund Policy.

Customers may contact us within 10 days of receiving eligible online purchases delivered in Lebanon to request a return.

Customized or personalized products are subject to the exceptions explained in our Return and Refund Policy.

Nothing in these terms limits customers' mandatory rights under Lebanese consumer protection law.

8. Intellectual Property

The photographs, descriptions, designs, and other original content published on our website are protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use of our content is prohibited.

9. Product Care

Customers should follow any care and handling instructions provided with their purchases.

Certain handmade products, particularly glass and ceramic items, require careful handling.

10. Governing Law

These Terms of Service are governed by the applicable laws of Lebanon.

Any disputes will be addressed in accordance with Lebanese law and applicable consumer protection rights.

11. Contact Information

For questions about our Terms of Service, please contact:

Les Ateliers de Tyr

Phone / WhatsApp: +961 3 475 787

Email: info@ateliersdetyr.org

Location: Tyre, South Lebanon.