SHIPPING POLICY

Les Ateliers de Tyr

1. Shipping Information

Thank you for shopping with Les Ateliers de Tyr.

We take care to ensure that our handmade products are prepared and packaged appropriately before shipping.

2. Shipping Destinations

We offer delivery to eligible locations displayed during checkout.

Customers should verify that their delivery address is within our available shipping destinations before placing an order.

3. Order Processing

Orders are processed after confirmation.

Our standard processing time is approximately [INSERT PROCESSING TIME] business days.

Customized or made-to-order products may require additional preparation time.

Customers will be informed of any significant delays.

4. Delivery Time

Estimated delivery times within Lebanon are:

[INSERT DELIVERY TIME] business days after dispatch.

Delivery times may vary depending on the destination, availability of delivery services, and circumstances beyond our reasonable control.

5. Shipping Charges

Delivery charges are calculated according to the applicable shipping rates and displayed during checkout before the order is confirmed.

Any available free-shipping promotions will be clearly indicated.

6. Packaging

Our products are handmade, and certain items are fragile.

We carefully package glassware, ceramics, and other delicate products to reduce the risk of damage during transportation.

7. Damaged Items

If an item arrives damaged or broken, please contact us as soon as possible.

Provide photographs of the damaged item and, where possible, its original packaging.

We will arrange a replacement or refund in accordance with our Return and Refund Policy.

We cover necessary return and replacement delivery costs for products that arrive damaged or broken.

8. Incorrect Delivery Information

Customers should ensure that their delivery address and contact information are accurate.

If a delivery cannot be completed because of incorrect information, please contact us to arrange an appropriate solution.

9. Returns

Shipping costs associated with customer-initiated returns are handled according to our Return and Refund Policy and applicable consumer protection laws.

10. Contact Us

For questions about shipping or delivery, please contact:

Les Ateliers de Tyr

Phone / WhatsApp: +961 3 475 787

Email: info@ateliersdetyr.org