Glass with flower motif

Shipping

At Les Ateliers de Tyr, every handmade piece is carefully packaged to help ensure it arrives safely.

Shipping availability, costs, and estimated delivery times are confirmed at checkout.

Returns & Refunds

We accept return requests for eligible purchases delivered within Lebanon, provided the request is made within 10 days of delivery.

To be eligible for a return, items must be unused, undamaged, and carefully packaged.

As all our products are handmade, slight variations in shape, size, and color are natural characteristics of each unique piece.

Custom-made and personalized items are not eligible for returns due to a change of mind. This does not affect your rights regarding items that arrive damaged, defective, or different from what you ordered.

Damaged, Broken or Incorrect Items

If your order arrives damaged, broken, or incorrect, please contact us as soon as possible.

Depending on the circumstances, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

We cover the necessary return and replacement shipping costs for items that arrive damaged or broken.

How to Request a Return

To request a return or report an issue with your order, please contact us:

• WhatsApp: +961 3 475 787
• Email: info@ateliersdetyr.org

Please include your order number or proof of purchase and, where applicable, clear photographs of the item.

For full details about eligibility, refund processing, and return shipping costs, please refer to our Return & Refund Policy.